Case ManagementSmall BusinessPublished June 17, 2026·10 min read If a customer contacts your business with a problem, how does it get resolved? And more importantly – how do you know it got resolved? For many small businesses, the honest answer is: it depends on who picked up the email, who remembered to follow up, and…
The Best CRM for Small Business in 2026 — 1CRM CRM for Small Business Published May 20, 2026 · 16 min read The Best CRM for Small Business in 2026: An Honest Comparison Quick answer: For most small businesses that need more than contact management — especially those handling orders, projects, or ongoing service relationships…
For years, businesses were told the future of software was simple: build your own “best-in-class” tech stack using dozens of specialized tools. One platform for sales. Another for marketing. Another for project management. Then a few more to connect everything together. At first, it felt flexible and modern. But as organizations scaled, many discovered the…
What’s New in 1CRM 9.1: Web Forms, Graphical Workflows, SSO & More Written by: Zak Dauncey-Lilley Product Manager @ZakDauncey What’s New in 1CRM 9.1 Web Forms Micro-dashlets Tags Graphical Workflows Single Sign-On Stock Insights Web Forms We’ve taken the incredibly popular experience found in our new Newsletter editor and brought it to an all…
New Feature: Newsletter Editor Written by: Zak Dauncey-Lilley Product Manager @ZakDauncey Introducing the New Advanced Visual Newsletter Editor Since stepping into this role back in 2021, one of the most common requests I’ve received has been to revamp the newsletter editor. We heard you — and with 1CRM 9.0.7, we’re excited to deliver a major improvement…
Installing 1CRM Using Docker Written by: Zak Dauncey-Lilley Product Manager @ZakDauncey & Andrey Demenev Senior Developer What is Docker? Docker is like a toolbox that lets you bundle 1CRM (the software) together with everything it needs (database, web server, configuration) so it can run the same way on any computer or server. Instead of installing 1CRM…
1CRM & Law-25 Written by: Zak Dauncey-Lilley Product Manager @ZakDauncey How 1CRM Helps Businesses Comply with Law 25 In recent years, data privacy legislation has intensified across the globe — and Canada is no exception. Québec’s Law 25 (formerly Bill 64) introduces some of the most stringent privacy rules in North America, raising the bar for how…
1CRM 9: OceanVue is Released What’s New in 1CRM 9.0 New User Interface Kanban Charts Dark Mode Theme Designer Tooltips Graphical Stage Selector Charts Redesign In-Line Editing Welcome to: OceanVue OceanVue UI is a whole new application that is separated from the traditional 1CRM application, built using our own open-source user interface library…
MARKETING1CRM Announces 8.7.14 Update! Written by Zak Dauncey-Lilley @ZakDauncey MARKETING1CRM Announces 8.7.14 Update! Written by Suzanne Louis @BPskills KEY CHANGES IN RELEASE 8.7: Compatibility with PHP version 8. All our major open source libraries were updated as well, including TC/PDF, phpmailer, SabreDAV, and dozens more. This lets 1CRM benefit from the improved performance offered by…
MARKETING1CRM Announces 8.7.12 Update! Written by Zak Dauncey-Lilley @ZakDauncey MARKETING1CRM Announces 8.7.12 Update! Written by Suzanne Louis @BPskills Changes in 8.7.12. Extensions: Fixed issue with call_hook_function after uninstall of third-party extensions. Targets: Fixed issue that prevented the export of target lists if list was set to dynamic = yes. Accounts: Find issues that would prevent…