CRM For Municipalities - 1CRM: All-in-One CRM Software

CRM for Municipal Government

Modernize citizen services, streamline operations, and enable digital-first governance.

A connected, efficient workforce is your key to citizen satisfaction.

In today’s digital landscape, constituents expect their local governments to operate as efficiently and transparently as the best private organizations. That means smarter services, faster response times, and an easier way to connect with the municipality. 1CRM is the all-in-one CRM solution designed to help your internal teams collaborate effectively, serve citizens better, and transform your municipality’s digital high street.

- - Constituent & Vendor Management
  - 311 Requests
  - Civic Event Management
  - Case Management
  - Procurement and Asset Tracking
  - Self-service and Citizen Identity and Access Management Integration
  - Integration to Existing Municipal Website

Key Features for Municipalities

Constituent & Vendor Management

Every person connected to your municipality — from a local resident to a vendor rep.

See key details instantly with the Live Contact Card
Perform quick actions like email, call, or meeting scheduling
Use Smart List Tabs to automatically segment constituents and vendors
Keep contact records up to date with minimal manual effort

Civic Event Management

Plan, execute, and track your civic engagement activities using the Marketing Events module.

Manage events with multiple sessions or days
Track registrations, attendance, and follow-ups
Automate personalized email reminders Measure event revenue with optional invoicing

Procurement & Asset Tracking

Simplify your public works, inventory, and vendor management processes — no spreadsheets required.

Create and track Purchase Orders
Receiving, Bills, and Payments
Automatically adjust inventory by location or warehouse
Match bills to POs for accurate accounting
Generate audit-friendly reports on vendor performance

Watch how 1CRM works with your municipal software

Portal & Identity Management Integration

Powerful self-service tools for your citizens. Give your constituents a secure, modern way to interact with your municipality online.

Use the 1CRM REST API to connect to online forms and portals
Trigger Workflow Automations when new requests are submitted
Allow citizens to check case updates via a secure portal Integrate with CitizenOne for complete CIAM support

Project Management

From infrastructure upgrades to community initiatives, 1CRM helps you plan, track, and execute projects with complete visibility.

Create and manage Projects with milestones and deadlines
Assign tasks to individuals or departments with status tracking
Monitor budget, time spent, and resource allocation in real time
Link related Cases, Contacts, and Documents to each project

Reporting & Analytics

1CRM gives your municipality the insights needed to evaluate service levels, optimize spending, and forecast future needs.

Use built-in dashboards to monitor KPIs across departments
Export reports on case resolution times, event attendance, procurement spend, and more
Customize reports with filters, charts, and date ranges
Schedule reports for automated delivery to internal teams

The Benefits for Your Municipality

Centralized contact management: Serve residents and partners faster
Automated workflows: Reduce manual work and errors
Integrated event, asset, and case tracking: No more siloed systems
Project & task management: Deliver initiatives on time and within budget
Reporting & analytics dashboards: Make data-driven decisions and monitor performance
Role-based access & audit trails: Enhance internal control and information security

Market leading CRM ≈
Loved by Customers

1CRM provides a broad feature set with all the integration capabilities we need in a system at the center of our company.
Trudy Anderson
Trihedral Engineering Limited

The capabilities are incredible and allows for streamlined automation of business processes, reporting and customer engagement.
Moira Nicholle
EPT Clean Oil

We are very pleased with your performance, because it has helped us a lot in our sales because it has a variety of options and tasks such as creating budgets, monitoring, managing projects, invoices, which have made our work easier and more bearable. Your technical support team is amazing, very willing to help us and has found solutions in a short time.
Robert M.
(Sourced from G2)

1CRM stands out to me for two things - reasonable price, and really good quote and invoice functions included within the CRM. Seemed well suited to a small/medium business when I found it, and it has been true for our business.
Steve Z.
(Sourced from G2)

1CRM has all of the features that I needed right out of the box. Strong project management capabilities allowed me to cut my costs.
Ronny Cheng
Digital Astronauts

We found this CRM and incorporated into all aspects of our business from lead prospecting, service tickets, invoicing and quotes, email, project management and much much more. It was very easy to customize and their support team is one of the best I’ve dealt with from a CRM vendor.
Garett Llorente
Kewl Consulting Inc.