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1CRM vs. MS Dynamics

1CRM delivers full CRM, order management, project management, and customer service from $13/user/month — ready to use on day one, with no Microsoft ecosystem dependency and no enterprise implementation project required.

Microsoft Dynamics 365 starts at $65/user/month for Sales Professional — five times 1CRM's entry price — and real deployments require implementation partners with costs that typically start at $25,000 and can exceed $500,000 for complex organisations. Full API access requires the Enterprise tier at $95/user/month. Every additional module (Marketing, Service, Finance) is a separate subscription.

1CRM is the smarter choice for SMBs that want powerful CRM without the enterprise price tag, the Microsoft lock-in, or the multi-month implementation timeline.

Last updated: May 2026

1CRM's Main Advantages Over MS Dynamics:

All-in-One CRM

Get all the sales, marketing, order management, customer service and project management features you need within a single easy-to-manage CRM solution. Microsoft Dynamics requires many expensive bolt-on products to compete against other suites.

Enhanced Customization

Give your clients the personal touch with deep customization available on all system PDFs such as quotes, invoices, packing slips etc. Customize the menu system, add unlimited custom fields, edit screen layouts and list views, then tailor dashboards and reports as desired.

Professional Services

No need for a dedicated IT department! Out of the box, 1CRM is a much broader, more integrated solution. Base level support is standard with all 1CRM packages and in-house training, implementation and customization services are available to help propel your business to the next level.

Realistic & Flexible Pricing

1CRM is typically about a third or a quarter of the price of MS Dynamics, while providing a much broader set of capabilities. With no caps on monthly emails and an affordable per user cost, choose a CRM that will encourage your growth without draining your bottom line.

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1CRM vs MS Dynamics: The Ultimate Comparison

Comparison based on full feature packages 
(1CRM Cloud Enterprise vs. Dynamics 365 Sell Enterprise)

FEATURES
1CRM
Microsoft Dynamics
Per User Cost
$34
$95
Monthly & Annual Plans
Monthly, Annual & Perpetual
Monthly & Annual Only
Monthly Cost for 10 Users
$340
$11,400
Cost of Basic Implementation
$0
No Standard Support
Free Smartphone Apps
$75 Per Device
REST API Service
Requires: Power Apps
Lead Tracking
Requires: Versium Project
Lead Management
Requires: Project Service Automation
Project Management
Requires: Project Service Automation
Booking Calendar
Requires: Project Service Automation
All-In-One CRM
Custom Objects
WooCommerce Integration
Support
Requires: Live Assist for Dynamics 365
CRM and Marketing Workflows
GDPR Compliant
Standard & Custom Reports
Email Templates

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