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1CRM vs. SugarCRM

1CRM offers a fully-featured CRM with order management, project management, and customer service from just $13/user/month — with no user minimums, a free self-hosted Startup edition, and no annual contract required.

SugarCRM requires a minimum of 15 users on its Sugar Sell Standard plan at $59/user/month — meaning your minimum annual commitment is over $10,600 before you've customised anything. There's no free tier, onboarding is complex, and the platform targets mid-market and enterprise teams rather than the growing SMB.

1CRM scales with your business from day one — start free, grow at your own pace, and never pay for seats you don't need.

Last updated: May 2026

1CRM's Main Advantages Over Sugar Sell:

All-in-One CRM

Get all the sales, marketing, order management, customer service and project management features you need within a single easy-to-manage CRM solution. Sugar Sell lacks customer service, project management and extended order management capabilities.

Realistic & Flexible Pricing

1CRM costs less than half the price of Sugar Sell, while providing a much broader set of capabilities. 1CRM also offers monthly subscriptions to reduce upfront costs, as well as a perpetual license option.

Enhanced Customization

Give your clients the personal touch with deep customization available on all system PDFs such as quotes, invoices, packing slips etc. Customize the menu system, add unlimited custom fields, edit screen layouts and list views, then tailor dashboards and reports as desired.

Complete Business Solution

While 1CRM itself provides All-in-One CRM capabilities, it is also the centre of an integrated ecosystem that includes a Customer Portal, eCommerce solutions, Accounting integrations, IP Telephony, online meetings and more.

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1CRM vs SugarCRM: The Ultimate Comparison

Comparison based on full feature packages 
(1CRM Cloud Enterprise vs. Sugar Sell)

FEATURES
1CRM
Sugar Sell
Per User Cost
$34
$85 (Minimum $10,200 – 15 users annual)
Monthly/Annual Plans
Monthly, Annual & Perpetual
Annual Only
User Minimum
3
Entry-Level Cost (1 User)
10 Users
$408
$4,080
$2,880
$9,600
Free Trial
30 days
7 days
Sales Lifecycle of a Lead, Contact, Account
Opportunity Management
Extended Order Management
Lacks Inventory Tracking, Payments, POs, Shipping …
Customer Service Management
Requires: Sugar Serve ($80/user/month)
Project Management, Timesheets
Customer Portal
$
PDF Form Designer
Module Designer
WooCommerce Integration
Mobile Apps
Email Campaigns, Target Lists, Templates
Standard & Custom Reports

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