How 1CRM Helps Businesses Comply with Law 25
In recent years, data privacy legislation has intensified across the globe — and Canada is no exception. Québec’s Law 25 (formerly Bill 64) introduces some of the most stringent privacy rules in North America, raising the bar for how businesses collect, store, and use personal information. While it shares similarities with Europe’s GDPR, Law 25 brings its own compliance requirements, including privacy impact assessments, clear consent, breach notification within 72 hours, and the appointment of a privacy officer.
If you’re a Québec-based business or doing business in Québec, your CRM must help you comply with Law 25. Here’s how 1CRM, with its robust GDPR-compliant framework, is already equipped to support your Law 25 obligations.
Privacy by Design: Core to 1CRM’s Architecture
When 1CRM was redesigned to align with GDPR standards, which closely mirror the intent of Law 25 — protecting individual rights, enhancing transparency, and enforcing secure data practices. With built-in tools for consent tracking, data minimization, and audit logging, 1CRM ensures privacy is not an afterthought, but part of your operational foundation.
Consent Collection & Management
Law 25 mandates clear, free, and informed consent for the use of personal information — especially when used for secondary purposes like marketing. 1CRM allows you to:
Add custom consent fields to contacts, leads, and web forms.
Record when and how consent was given.
Track withdrawals of consent through a dedicated Data Privacy module.
Separate consent types (e.g. newsletter vs. data processing) for granular compliance.
Data Subject Rights, Managed Effortlessly
Both GDPR and Law 25 provide individuals with the right to access, correct, and delete their personal information. 1CRM makes this simple:
Use the Personal Information View to generate reports of an individual’s data.
Allow privacy officers to rectify or permanently erase personal fields.
Log every request, action, and change with a built-in audit trail.
Easily respond to data portability requests via the print to PDF features.
Appointing a Privacy Officer with Role-Based Controls
Law 25 requires that organizations appoint someone responsible for privacy compliance. In 1CRM, you can assign users to the Data Privacy Manager (DPM) role. DPMs have special permissions to:
Handle erasure requests.
Access personal data reports.
Manage consent logs.
Custom Smart List Tabs and reports to filter out non-compliant records.
Configurable & Flexible Compliance Tools
Administrators in 1CRM can configure:
Which fields are marked as personal data.
What modules are included in privacy tracking.
Which fields relate to privacy consent vs. general data.
Whether you’re using 1CRM in the cloud or on-premise, you have the tools to tailor compliance to your workflows.
1CRM Cloud Security & Breach Response
Law 25’s 72-hour breach notification rule demands robust incident management. 1CRM’s cloud infrastructure is already aligned with GDPR expectations, including:
Encryption of data in transit and at rest.
Access control, activity monitoring, and change logging.
Policies for data breach detection and customer notification.
These safeguards help you meet Law 25’s security obligations and respond swiftly if issues arise.
Privacy Impact Assessments Made Easier
Starting in 2023, Law 25 requires Privacy Impact Assessments (PIAs) for any new IT system or project involving personal data. With 1CRM’s audit logs, data field configuration, and consent documentation, you have the evidence you need to support your PIA processes.
Final Thoughts
1CRM doesn’t just help with customer relationship management — it helps with privacy relationship management. If you’re aiming for Law 25 compliance, 1CRM is already one step ahead. By adopting 1CRM, you equip your team with tools to respect individual rights, manage risk, and build trust in a privacy-first world.
To learn more about how 1CRM supports privacy compliance in Canada and beyond, visit our Data Privacy resources.
