The 1CRM Customer Connection is a customer self-service portal for WordPress, which links to the 1CRM core CRM system. If you have a WordPress-based website, your WordPress administrator can install the Customer Connection WordPress plugin, configure how you want to present the portal features to your clients, and your website will gain a wide range of features that enable your clients to work with you more easily and efficiently. You can implement this on your WordPress website by yourself using this Guide, or you can have us do it for you. (32 pages)
1CRM Customer Connection Guide
Help / Knowledge Base
The 1CRM Customer Connection lets you offer your website visitors a Help / Knowledge Base system. Portal visitors can navigate the Help system by clicking on Topics or Articles, or search to get dynamic feedback on matches as they enter their search text.
The Customer Connection Dashboard can display several types of information for any client logged into your website. You can choose any or all of these to display: Service Cases, Software Bugs, Projects, Quotes, Invoices & Subscriptions.
Quotes, Invoices & Subscriptions
Your clients can view all of their Quotes, Invoices & Subscriptions. They can download Quotes as PDFs, sign them and re-upload them to indicate acceptance. They can download historical Invoices as PDFs, edit existing subscriptions, or create new subscriptions.
Projects & Service Cases
Your clients can see all of their Projects, and upload/download project files. Each Project also shows a task breakdown with progress, and contact information for all project personnel. Clients can view existing Service Cases, upload notes to them, or create new Cases.