CRM for the Social Customer
Today’s customer is social, connected, and informed. Sharing their likes and dislikes on Social Media Networks, to an audience of roughly 1.4 billion people. The voice of the social customer is so powerful that it can sway public opinion of even the most popular companies.
What are customers saying about your brand on Social Media? Are they asking questions you can answer? Would their connections be interested in your product or service? Join the conversation by using 1CRM – the CRM with social media integration. Each 1CRM Contact, Lead and Account can include profile information for the Social Media Networks listed below. Once profile information is added, the appropriate icon is shown next to the name of the Lead, Contact or Account, providing a one-click link to their profile on that network.