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1CRM Startup and Startup+ have capacity limits for targets, leads, contacts and accounts, which means once you reach the limit, you cannot add any more to the system. At that time, you can upgrade to Professional or Enterprise to continue adding more. They also have user limits, which means that you can only purchase up to 10 users on Startup+ and 3 users on Startup. The free On-Premise Startup Edition also cannot be updated as 1CRM evolves, and contains 1CRM branding on the footer of 1CRM PDF Documents, and at the bottom of sent emails.

1CRM Professional is our standard edition that includes no capacity or user limit, and all the regular features of 1CRM. It also includes the REST API Service and access to the 1CRM Mobile iPhone App.

1CRM Enterprise is the most customizable edition, because it includes the PDF Form Designer, Module Designer and Price Books, in addition to all the features of 1CRM Professional Edition.

You can upgrade or downgrade your 1CRM system at any time by purchasing a new license key. Any amount already paid will be used as credit towards your new edition, not refunded. To learn more, see Editions and Pricing, or create your custom CRM solution here.

1CRM provides two methods of deployment: On-Premise and Cloud Service. On-Premise means that you purchase user licences, and then install them on your company server, or perhaps at your local ISP. On one hand, there is more work involved in having your own server, and someone with enough technical savvy to take care of it. But on the other, you may prefer to have your business-critical information on your own server, not someone else’s.

1CRM Cloud Service is often referred to as Cloud CRM, SaaS, On-Demand CRM, or web CRM. In this option, you never have to install the software or maintain a server. You are simply provided with a URL to your 1CRM system. Backups of your software and data are managed transparently, and the solution ultimately allows you to focus less on information technology, and more on growing your business. This option starts at $13/user per month and Support & Updates are included.

See Editions & Pricing or Choosing Software or Cloud for more details.

Yes, you can move from Cloud to On-Premise at any time. You can do this by making a backup to your computer or perhaps Dropbox, then restoring that backup onto your own server.

If you or someone working with you is IT capable, then you can do it yourselves using our documentation. Instructions on how to make a local backup and restore it are detailed in section 7.2.2 of the 1CRM Implementation Guide. Or if you’d like it done for you, we offer a billable service.

To move from On Premise to the Cloud, you need to take a backup, and restore the backup onto our cloud servers – you would need us do it for you for a fee, typically $150.

Yes! You only need to purchase and apply a new license key from the Store, and all of your information will automatically become available within the upgraded Edition.

1CRM Startup Edition Cloud Service receives support and updates, while the free On-Premise software does not. We encourage Startup users to visit the Video Learning Library, review the User Guide, access the Online Help System, and visit the Community Forum to discuss the Startup Edition with other users.

The portal is included free with every On-Premise edition of 1CRM, including the Free 1CRM On Premise Startup Edition.

On Premise support subscriptions can be purchased separately if required, or if you’d like to host a 1CRM Portal & eStore on the Cloud, we offer a 1CRM Cloud Portal service via annual subscription.

Yes, it’s totally free – no catches. You don’t even need a credit card to install and use 1CRM, and it’s not a trial so you can use it for as long as you like! Up to 3 users can have access, so it’s perfect for small businesses.

As per our terms of service, 1CRM does not issue refunds. If you are on a paid plan, you can cancel at any time, but you will not receive a refund for any unused portion of your subscription.

For paid plans 1CRM accepts all major credit cards, Paypal, and cheques.  (All prices in US$)

Yes, you can access your 1CRM Cloud service using either HTTPS or HTTP. The HTTPS capability (HTTP over SSL or TLS) is made possible by a self-generated certificate installed on each 1CRM Cloud instance by default. If you prefer, you can install your own commercial certificate instead.

Your browser will need to support a feature called Server Name Indication (SNI) to access your 1CRM Cloud Service via HTTPS. A commercial wildcard certificate for the entire 1CRM Cloud is available for browsers that do not support Server Name Indication (SNI) – primarily the Internet Explorer browser on Windows XP.

As well, you can perform regular backups of your 1CRM Cloud system, using SSH, FTP, or simply to Dropbox! Using backup, your data as well as all the 1CRM software will be saved to the location of your choice. We hope this provides added confidence to those still wary of the Cloud!

The On-Premise 1CRM Startup Edition needs to be downloaded and installed on your server. Up to 3 users have lifetime access to the 1CRM system.

The 30 Day Free Trial uses the 1CRM Cloud Service – so there is no install required. We simply provide you with a link to login to your 1CRM. Up to 5 users have access to it for 30 days, at which point you can decide if 1CRM is right for your business.

Yes! You can use the 1CRM Startup Edition Cloud Service for as little as $12/month! Get it here.

Yes – to save your data and continue growing your business with 1CRM, you can apply your trial license key to a new 1CRM Subscription here anytime before your 30 day free trial is up. See Editions & Pricing for more details on the CRM solutions 1CRM offers.

Yes! You can start using 1CRM immediately with a completely free and full-featured 30-day trial – no credit card or installation required. You can also explore 1CRM immediately by accessing the Live Demo.